Support
Frequently Asked Questions (FAQ)
Q: What is MAISON.DOG?
A: MAISON.DOG is a community platform that enriches and brightens your daily life with your beloved dog. Through family tree visualization, SNS features, and event functions, you can share special moments with your dog and create new connections.
Q: What devices are supported?
A: We support iPhone and iPad with iOS 17.0 or higher. Android version is currently under development.
Q: Is the app download free?
A: Yes, the app download is free. Some features include in-app purchases, but basic features are available for free.
Q: How does the family tree feature work?
A: The family tree feature creates a visual family tree based on blood relationship information entered by users. AI-powered auto-completion helps create more detailed family trees.
Q: Is my privacy protected?
A: Yes, we prioritize user privacy protection. The collection, use, and protection of personal information is detailed in our Privacy Policy.
Q: How can I delete my account?
A: You can delete your account from the settings screen within the app. Please note that data cannot be recovered after deletion.
Q: What should I do if I find a bug?
A: If you discover a bug or issue, please let us know via the contact form with details. We will respond promptly.
Q: Can I request new features?
A: Yes, we welcome feature requests and improvement suggestions. Please send them via the contact form.
Contact
If the FAQ above doesn't resolve your issue, please use the contact form below.